Refund Policy

Thank you for shopping at Arnesh Dive. We strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, the item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Non-Returnable Items

Certain types of items cannot be returned, such as:

• Custom or personalized orders
• Perishable goods
• Clearance or sale items
• Items used for hygienic purposes (e.g., snorkels, masks that have been used)

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [your support email].

For any further questions or to initiate a return, please contact our customer service at:
📧 [arneshdive@gmail.com]
📞 [+62 817-4722-020]